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Landmark всегда готов помочь вам по вопросам и проблемам, связанным с использованием ПО. Мы понимаем важность быстрого получения ответов на возникающие у вас вопросы. Наши специалисты службы поддержки имеют высокую квалификацию и всегда готовы прийти вам на помощь и оказать качественную поддержку. Начиная с 2003 года, компания Landmark ежегодно удостаивается глобального сертификата престижной программы сертификации Service Capability and Performance.

Информация о региональных центрах поддержки

Location

Local Telephone

Support Email

Hours of Operation

Asia Pacific

+61 8 9481 4488

Email:apsupport@landmarksoftware.com

8:00 am - 5:00 pm

KL Local Time

Europe, Middle East, Africa, Eurasia

+44 1372 868686

Email:support@landmarksoftware.com

 

8:00 am - 5:00 pm GMT

Latin America

+1 713 839 3405 (Spanish/ Portuguese/English)

Email:soporte@landmarksoftware.com

(Spanish/Español)

suporte@landmarksoftware.com (Portuguese

/Português)

 

8:00 am - 5:00 pm

Bogota Local Time

North America

+1 713 839 2200

Email:support@landmarksoftware.com

 

8:00am - 5:00 pm CST

 

Asia Pacific Technical Assistance Center (TAC) Kuala Lumpur, Malaysia

Location Contact Information Hours of Operation
Monday-Friday
Excluding local holidays
Asia Pacific TAC +61 8 9481 4488 8:00 am - 5:00 pm
apsupport@landmarksoftware.com KL Local Time
Australia Toll free: 1800 448 488 8:00 am - 5:00 pm
Local or International: + 61 8 9481 4488
China Toll free: 10 800 9900 209 8:00 am - 5:00 pm
Local or International: +86 10 5924 7114
India Toll free: 1800 209 8030 9:00 am - 6:00 pm
Local or International: +91 22 678 09501
indiasupport@landmarksoftware.com
Indonesia Toll free: 001 803 61284 7:30 am - 4:30 pm
Japan Toll free: 00531 61 0021 8:00 am - 5:00 pm
Malaysia Toll free: 1800 803 687 8:00 am - 5:00 pm
New Zealand Toll free: 0800 400 555 8:00 am - 5:00 pm
South Korea Toll free: 00308 61 0046 8:00 am - 5:00 pm
Taiwan Toll free: 080 161 1350 8:30 am - 5:30 pm
Thailand Toll free: 00 1 800 611 2784 8:00 am - 5:00 pm
Vietnam +84 8 3528 7659 8:00 am - 5:00 pm

EAME Europe, Middle East, Africa, Eurasia Technical Assistance Center (TAC)

Location Contact Information Hours of Operation
Monday-Friday
Excluding local holidays
EAME TAC +44 1372 868686 8:00 am - 5:00 pm
support@landmarksoftware.com GMT
Algeria Algiers: +213 21 606762 press 3 8:40 am - 4:30 pm
Hassi: +213 29 739205 press 3 Saturday-Wednesday
Angola +244 2226 98130 8:00 am - 5:00 pm
Egypt +202 2759 1717 8:00 am - 4:00 pm
Saturday - Wednesday
Nigeria +234 1 271 5023 8:00 am - 5:00 pm
Qatar +974 44234600 Normal Local Business Hours
Sunday-Thursday
Russia +7 495 9602926 7:00 am - 5:00 pm
+7 495 9602927
FSU_support@landmarksoftware.com
United Arab Emirates +971 2694 2300 7:00 am - 5:00 pm
United Kingdom +44 1372 868686 8:00 am - 5:00 pm

Latin America Technical Assistance Center (TAC)

Location Contact Information Hours of Operation
Monday-Friday
Excluding local holidays
Latin America TAC +1 713 839 3405 (Spanish/Portuguese/English) 8:00 am - 5:00 pm
soporte@landmarksoftware.com(Spanish/Español) Bogota Local Time
suporte@landmarksoftware.com (Portuguese/Português)  
Argentina Toll free: 0800 800 5263 9:00 am - 6:00 pm
Bolivia Toll free: 800 10 0348 Normal local business hours
Brazil Toll free: 0800 891 0837 8:00 am - 5:30 pm
Chile Toll free AT&T: 800 225 288 / 877 657 4726 Normal local business hours
Toll free ENTEL: 800 360 312 / 877 657 4726
Colombia Toll free: 01800 095 6526 8:00 am - 5:00 pm
Local: +57 1 326 6710
Ecuador Toll free Andinatel: 1 999 119 / 877 657 4726 8:00 am - 5:00 pm
Toll free Pacifitel: 1 800 999 119 / 877 657 4726
Mexico Toll free: 001 888 438 1296 8:00 am - 6:00 pm
Pemex extensions: Marina: (801) 52691
Norte: (821) 50029
Sur: (801) 20800
Peru Toll free: 0800 51634 Normal local business hours
Suriname Toll free: 877 333 7036 / 877 657 4726 7:30 am - 5:30 pm CST
support@landmarksoftware.com
Trinidad & Tobago Toll free: 1 888 438 1296 Normal local business hours
Local: + 1 868 624 6891
support@landmarksoftware.com
Venezuela Toll free: 0800 526 3627 8:00 am - 5:00 pm
Local: +58 212 952 6422

North America Technical Assistance Center (TAC) Houston, TX USA

Location Contact Information Hours of Operation
Monday-Friday
Excluding local holidays
North America TAC +1 713 839 2200 8:00 am - 5:00 pm
support@landmarksoftware.com Central Standard Time
Canada Toll free: 1 877 435 7542 8:00 am - 5:00 pm CST
(1 877 HELP LGC)
United States Toll free: 1 877 435 7542 8:00 am - 5:00 pm CST
(1 877 HELP LGC)
Local: +1 713 839 2200

INSITE 24x7 Support

INSITE 24x7 Support

+1 713 839 2300
or Dial your local TAC
For Quick Call Telephone Routing
Enter <Your PIN> * 313 #

Includes weekends and holidays

After Hours Support

After-Hours Support

Aries®, Directional Rig Package, DrillWorks, and OpenWells®. After-hours Support

+1 713 839 2200
or Dial your local TAC
For Quick Call Telephone Routing
Aries Enter <Your PIN> * 5 #
Directional Rig Package Enter <Your PIN> * 9 #
Drillworks Enter <Your PIN > * 244 #
OpenWells Enter <Your PIN > * 146 #

Available to subscribing customers for Aries®, Directional Rig Package, DrillWorks, and OpenWells®. Includes weekends and holidays. Not offered for any other applications.

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